benefitsdrivenchange » stakeholder management

Working in an organization implementing Benefits Realisation Management?

benefits — Sat, 15 Jun 2013 18:12:42 +0000

The most powerful and utilitarian aspect of Benefits Management is that it enables and brings them together in an integrated package; each element reinforcing the worth of the others. Each of the factors detailed below stand up in the in their own right as being advantageous to organisational change:

everybody has a sense of purpose
no one can ‘just’ make changes
people know who is responsible for what change related function
there is a common approach to the management of change
change only gets easier as lessons learned are captured and communicated across the organisation
opportunities that might otherwise be overlooked or perceived as adding little value can be explored and evaluated for their real worth to the organisation; these can and often do come from within the workforce
changes where the evidence show little or no gain to the organisation can be stopped relieving the pressure on those personnel labouring on difficult or unpopular change projects
the confidence in the organisation to deliver beneficial change is high
issues and problems associated with change are ‘surfaced’ and dealt with swiftly
change is something that the organisation can embrace rather than be anxious about
individual and functional goals are easier to manage
people have a platform for greater collaboration
the greater expectation placed on individuals supports the organisation’s leadership aspirations
a portfolio of change projects can be established where each is selected based upon its evidential contribution to the organisation’s goals

There are further organisational gains that could be added as direct result of using Benefits Management but they are more related to business performance rather than the experiences of individuals which is the focus of this post.

It must be stressed that Benefits Management enables and supports these desirable outcomes but in order to achieve them significant cultural change must be examined and made. The Benefits Management rigour does though enable the context and agenda for such change to be made.

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The role of Change Management

benefits — Sat, 06 Apr 2013 08:36:22 +0000

It is evident that Benefits Management has the potential to provide a significant boost to the results of Organisational Change initiatives but there is much to suggest that the increased utilisation of Change Management knowledge and practises would increase those gains further.

However, although recognised as a key management discipline, the role and utility of Change Management is often ‘under-estimated’ and ‘under-exploited’ resulting in unnecessary stakeholder uncertainty and frustration which, in itself, can have a significantly adverse impact on change performance and increase the build up of resistive and regressive forces.

Whereas the Benefits Management discipline tends to treat a specific change as a ‘black-box’ up until its deployment is being considered, Change Management manages the overall organisation’s readiness and preparedness for change and seeks to go ‘inside the box’ to analysis and expose the characteristics and nature of the changes to be made e.g. people, systems, process, behaviour, culture, environment etc at the earliest opportunity in the process.

In raising the profile of Change Management, the role that Benefits Management plays in implicating the organisation’s personnel in the identification and design of the required changes should not be ignored. When combined, the practises and rigour of Benefits Management and the learning and experience of the Change Management discipline do much to enable successful and sustainable change.

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Considering the Change Manager

benefits — Mon, 22 Apr 2013 14:49:48 +0000

It is apparent that there is so much that can be done to understand the needs of a given change such that, for every facet for which an understanding is achieved, a reduction in the risk of its failure or an easing of its passage is gained. This pragmatic perspective also suggests that, to be effective, a Change Manager must have a minimum set of skills and qualities; Kanter (1989, cited in Buchanan & Huczynski, 2004 p.634) suggests that these include:

ability to work independently, without management power, sanction and support
an effective collaborator able to compete in ways that enhance cooperation
the ability to develop high trust relationships, based on high ethical standards
self-confidence, tempered with humility
respect for the process of change, as well as the content
able to work across business functions and units, ‘multifaceted and ambidextrous’
the willingness to stake reward on results and gain satisfaction from success

It is possible to relate these attributes to many management roles but the important point to note here is that the management subject and context is ‘change’ i.e. helping organisations and people to do things differently.

The need to see things from the perspective of others plays an important role in enabling and progressing change (Paton and McCalman, 2008) with this in mind, and based upon his personal experience, the author would also add the ability to empathize with people to this list. This suggests that a Change Manager may well be more effective if they have working knowledge of the practices in the arena in which they are operating and also that they have non-change related man management experience.

During a formal discussion of a change related topic it is the Change Manager; with no other agenda except the successful outcome of the change effort, who speaks out, albeit in context, in support of the specific change management need. Not an easy proposition because as Machiavelli, quoted in De Caluwé and Vermaark (2003), writes:

‘nothing is more difficult to take on, more precarious to lead, or less certain of success than introducing new things, because the person introducing them makes an enemy of those who fared well under the old situation and those that might fare well under the new situation do not (yet) defend it zealously’

Although certain aspects of change management will be apparent in functional areas of an organisation such as Engineering & Project Management i.e. measurement, control, impact assessment etc. they would not be generally recognisable as pertaining to the science of change management. It is the willingness of the Change Manager to take on multiple and sometimes conflicting agendas seen as necessary for them to be successful change agents that sets them apart from other arbiters of change in an organisation (Buchanan and Boddy, 1992).

No different from another occupation, Change Managers are always learning and there is no shame in having weaknesses or even gaps in experience that need filling. But paramount is the need for the Change Manager, with often so much at stake, to be able to operate as a neutral force for good (Paton and McCalman, 2008), declaring when appropriate, limitations which, if left unacknowledged, could adversely impact the performance of a given change. A consequence of this is that the Change Manager must be prepared to grow in the role and constantly learn from his experiences. Kolb (1984 p.1) states that:

‘our survival depends on our ability to adapt not only in the reactive sense of fitting into the physical and socials worlds, but in the proactive sense of creating and shaping those worlds’

This must surely be the case for the Change Manager who, using his own individual change management style must work to do what is required to achieve a given change within the presented context. The Change Manager must leverage his knowledge and interpretation of the available reference material to analyze the prevailing change scenario and provide a service such that an appreciative but effective understanding is gained and an appropriate strategy produced and successful outcome achieved. This fundamentalist stance, when coupled with ‘whole solution’ cyclic approaches that include such stages as problem definition, context, diagnosis, intervention and monitoring, together provide the Change Manager with a basic framework and toolkit with which to work.

Stages may be revisited iteratively, as the change initiative progresses to enable the change environment and context to be fully revealed and reconciled. Within this cycle other models can be used to learn from experiences and feed that learning back to produce an evolved way of working (Buckler, 1996 cited in Paton and McCalman, 2008) (Kolb, 1984) (Argyris, 1977a).

References:

Buchanan, D & Huczynski, A (2004) Organizational Behaviour, An Introductory Text, 5^th edit, Harlow, England, Pearson Education Ltd

Paton, R and McCalman, J (2008) Change Management – A Guide to Effective Implementation, 3^rd edit, London, Sage Publications Ltd

De Caluwé, L and Vermaark, H (2003) Learning to Change: A Guide for Organization Change Agents, London, Sage Publications

Buchanan, D & Boddy, D (1992) The expertise of the Change Agent, Public Performance and Backstage Activity, 1^st edit, Hemel Hempstead, England, Prentice Hall International (UK)

Kolb, D (1984) Experiential Learning, New Jersey, Prentice-Hall, Inc

Argyris, C (September-October 1977a) Double loop learning in organizations, Harvard Business Review, pp. 115-125

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A focus on the people side of Benefits Realisation Management

benefits — Fri, 07 Jun 2013 13:52:36 +0000

The mainstream Benefits Management discipline goes some way to establishing the need for effective people engagement. Having said that, it is from a Change Management perspective that the full potential that positioning of people engagement within Benefits Management can be fully appreciated. It is only when this Change Management understanding is leveraged that its true worth can be realized. The key organizational Change Management enablers include:

the provision of pre-defined processes – overt knowledge of the process provides for a confident change arena
the fact that Change is now an organizational constant is much more palatable when relatable to a credible organizational change capability
pre-defined Change Management related roles and responsibilities – this open culture enables frank and realistic communications
overt discussion around organizational strategy enable the disclosure of concerns that may otherwise not be sought but that could impact downstream change performance
benefits identification – the insight provided from the people that ‘really know’
benefits ownership – having agreed what benefits are to be achieved this key step enables the ongoing focus on benefits rather than change delivery
control of organizational change dynamic – effective decision making is enabled through the accessibility of accurate and validated change information. Both for the people making management decisions but those that are impacted by any subsequent changes.
enabling ability to ‘stop’ this change projects which are unable to evidence linkage to the organizations strategic objectives
participation of stakeholders within the change process – simply having a change process and understanding where the current changes are in that process helps build a trusting environment
implication of stakeholders in the definition, measurement and realization activities
although the need for effective communication is much vaunted it is often nebulous and weak on meaningful content. Benefits Management provides for accurate and timely information as all stages of the initiative including strategy, projects, programmes and overall portfolio performance
the fact that Benefits are generally realized at the back-end of change initiatives ensures that business performance is kept on the agenda.

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Addressing the ‘what’s in it for me?’ factor

benefits — Fri, 22 Mar 2013 10:43:33 +0000

In my capacity as a practicing Change Manager I have been looking closely at the subject of Benefits Management. I was drawn to it because it was clear to me that, appropriately managed, this was an approach with enormous potential as a vehicle for achieving effective organizational change. For me, the most striking feature of Benefits Management is the opportunities it presents, across the entire change lifecycle, to engage and implicate personnel from the whole organisation. The approach negates many of the issues surrounding stakeholder management and in particular change resistance, which can be completely mitigated.

However, I feel that to date, Benefits Management, by being promoted in the main by the Project Management fraternity, has not been exploited sufficiently for Change Management worth and utility. In the author’s opinion, organisational Change Management, a management discipline in its own right, must be able to call upon the capabilities of all other related disciplines to contribute to the delivery of its goals; in this case benefits and project management.

By their very nature, projects and programmes are both objective and temporal in nature whilst Change Management with its unique pan-organizational positional influence, is more subjective and, with the interests of the whole organization in its scope, provides for a continuum that personnel, being able to move between projects and programmes, are able to embrace the organization’s Change Management ethos.

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